We want to make your experience with Murka as rad as possible. If you ever have an issue that needs resolving to do with us, please contact us on firstname.lastname@example.org
and we will be in touch ASAP!
- Should your item (EXCLUDING HEADWEAR) not fit you, you can return it via post at your cost and we will send you another size but only on these conditions:
- The tags are still attached to it.
- No damage, markings
COST OF RETURNS
- When returning items to our online team, you are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.
To return your order to our online team, please contact us and we will send you the address.
- Shipping costs are final and pre-set at the point of sale.
- We do not take responsibility should the postal service lose your parcel, however, if something is lost in transfer, please contact us and we will aim to find the best solution for all of us.
We want you to be 100% happy with us and give you the best experience possible. If you change your mind on any full priced item within 10 days, you can return it and we will give you a store credit.
Please contact us first before sending the returned item.
Returns will only be accepted when:
- Items are in their original condition
- Items are in their original packaging
- Tags remain attached to garments.
Refunds will be processed:
- Within 24-48 hours of receipt where possible
- The way you made the original purchase
PayPal refunds will be visible in your PayPal balance immediately